Terms & Conditions

End User License Agreement

This agreement is a legally binding contract between the customer and Olybet Latvia SIA. In the present agreement, Olybet Latvia SIA and the partner companies represented by Olybet Latvia SIA are mentioned under the name “OlyBet”, unless otherwise indicated. In addition to this agreement, please read our privacy policy rules and learn about other information on our website. When entering to use the gaming service on OlyBet website, OlyBet wants to get a confirmation that you are agreeing to comply with and be bound by the terms and conditions of this document and the privacy policy. According to applicable law, the access to our gaming environment is allowed to all customers who are at least 18 years old. It is possible to use the Sports Betting, Poker and Casino services from 18 years of age. All players must go through the age verification procedure. You hereby acknowledge that you are aware of the different legal requirements in different jurisdictions and confirm that your playing in our gaming environment is legal according to the country of your residence.

You undertake to inform OlyBet within one business day after registration by sending an e-mail to [email protected] that you are a politically exposed person(1), a family member of a politically exposed person(2), or a person closely associated to a politically exposed person(3).
(1) Politically exposed person — a person who, in the Republic of Latvia, another Member State or the third country is or has been entrusted with prominent public function, including a Head of State, a Head of State administrative unit (local government), a Head of Government, a Minister (a Deputy Minister or a Deputy to the Deputy Minister, if such position exists in the relevant country), a State Secretary or other high ranking official in the government or State administrative unit (local government), a Member of Parliament or a member of a similar legislative structure, a member of the political party management structure (board), a Judge of the Constitutional, Supreme or other level Court (a member of the court institution), a board or a council member of the Court of Auditors, a member of the council or of the board of the Central Bank, an ambassador, a chargé d'affaires, a high-ranking officer of the armed forces, a member of the council or board of a State capital company, a head of an international organisation (a director or a deputy director) and a member of the board or a person with a similar position in this organization;
(2) A family member of the politically exposed person — a person having the following relation to the person referred to in Paragraph (1):
a) a spouse or a person equivalent to a spouse. A person shall be considered as an equivalent to a spouse only if the laws and regulations of the relevant country establish such status,
b) a child of the politically exposed person or a child of the spouse or a person equivalent to a spouse of the politically exposed person, his/her spouse or a person equivalent to a spouse,
c) a parent, grandparent or a grandchild,
d) a brother or a sister;
(3) A person closely related to a politically exposed person — a natural person regarding which it is known that this person has a business or any other close relationship with any of the persons referred to in Paragraph (1) , or is a shareholder of the same company as any of the persons referred to in Paragraph (1), as well as a natural person being the only owner of a legal formation regarding which it is known that it has actually been established in favour of the person referred to in Paragraph (1).

1. The rights and restrictions of using the software

1.1 Under the present agreement, OlyBet provides the player with a personal and non-transferable right to download, install and use the Software to access OlyBet gaming environment.
1.2 This license does not apply to certain territories which are legally prohibited: United States, American Samoa, Guam, Hong Kong, Northern Mariana Islands, Philippines, Puerto Rico, Taiwan, the U.S. Virgin Islands, United States Minor Outlying Islands, Vietnam, Israel, Netherlands Antilles, Bulgaria, Italy, France, Turkey, Spain, Cyprus and South Africa.
1.3 OlyBet Software is licenced and for personal use by the player. Any attempt to decode, modify, decompile, disassemble or otherwise reverse the software is prohibited.
1.4 The software and source code, structure and organization, including the copyrights, trade secrets and other rights belong to the license holder OlyBet. Within the limits provided by law, you should not:

  • Copy, reverse-engineer or disassemble the Software or otherwise reverse any part of it;
  • To make any attempt to break into the source code;
  • To sell, convey, sublicense, distribute or rent the Software;
  • Make the Software available to third parties through a computer network or otherwise;
  • Use the Software in a manner prohibited by applicable laws or regulations.

1.5 You agree that you are solely responsible for any damages and costs which are incurred in connection with unauthorized use of the Software. You must immediately notify OlyBet about any undue use if you received such information. Also, you must reasonably assist OlyBet in the investigation that has been initiated on the basis of information provided by you.
1.6 Trademark “OlyBet”, domain names “www.olybet.lv”, as well as all other related trademarks, service marks and names or domains, which are used on the website and in the Software are belonging to OlyBet. In addition, all the contents (images, pictures, graphics, photographs, animations, videos, music, text) are belonging to OlyBet and are protected by copyright. You may not under any circumstances use the content of the site without the prior written consent by OlyBet.

2. Guarantees

2.1 OlyBet does not assume any direct or indirect liability regarding the service offered to you. You take the Service as it is, and we will not give you any statement or assertion regarding to its quality, expediency, completeness or accuracy.
2.2 Despite the fact that from our part we are doing all the efforts to offer you the service with the best quality and security, we cannot guarantee that the service will be uninterrupted and error free. Also, we will not guarantee that the software and website are free from viruses, bugs and other errors. 
2.3 OlyBet is not liable to you or to any third party for any costs incurred as a result of a software defect or flaw.
2.4 OlyBet is not responsible for any claims arising out of the gaming service access, the function, quality, possible errors, such as spelling or program errors, or other factors related to the game service.

3. Confidentiality

3.1 OlyBet is handling personal data in accordance with data protection laws. OlyBet may disclose personal information only when the customer allows it, or if it is required by law or decision of the authorities.
3.2 The software does contain non-public and confidential information that is personally addressed to you. This is valuable and confidential information to us or a supplier. You agree, as long as you use the software:

  • keep all such confidential information strictly confidential;
  • not to disclose such confidential information to third parties and use such confidential information only for participation in the online gaming environment.

3.3 You further agree to use all reasonable steps to protect this information and keep it confidential at all times.

4. Gaming account

Before you start to use the service and continually at times when you are going to use the Service, you state, confirm, promise, and agree to the following:
4.1 When using the service, there is a risk of losing money and OlyBet is not liable to you in any way for losses incurred.
4.2 You use the Service only for your own choice, discretion and risk.
4.3 To use the service you are required to provide us with certain personal information. OlyBet is processing your personal data on the basis of our privacy policy. 
4.4 Telecommunication network and internet connection needed to access and use the service are completely outside OlyBet's responsibility and OlyBet will not take responsibility for the loss of connection, slow performance, capacity constraints and other relevant deficits, which have the same effect.
4.5 You are aged 18 or above, and acknowledge that you do not have a valid restriction of gambling.
4.6 You have reviewed the legal aspects about the gambling participation and using the software of gaming environment in your jurisdiction, and you have made sure that using the service is legal for you.
4.7 We reserve the right to require from the customer to prove their identity, age or any other data given by the customer, for example, the copies of credit cards and identity documents. OlyBet also retains the right to collect, update and confirm this information through a third party. OlyBet retains this right throughout the customer relationship. Customer's refusal to fulfill this requirement shall be considered as a violation of the contract. OlyBet reserves the right, in its sole discretion and without explanation, to stop the registration process or to repeal the completed registration.
4.8 The service is intended only for the user's personal use and user is an ultimate beneficial owner*. The user is only allowed to make bets for his personal entertainment. Under no circumstances is the user allowed to use their "real money account" in OlyBet for other purpose than to use this service. The user must disclose complete and accurate information when submitting their data to OlyBet. The user is obligated to update this information if the data has changed in the meantime.

* Ultimate beneficial owner is a natural person for whose benefit or in whose interests the business relationship is being established, or in whose interests an individual transaction is being executed without establishing a business relationship.


5. Changes in agreement

5.1 OlyBet reserves the right to amend or change the Agreement or any part of it at any time. If OlyBet will change the Agreement or any part of it, then the modified Agreement will be published on OlyBet's website and the customers will be notified. When entering to the gaming environment next time, the customer must agree to the changes to use the service.
5.2 If the customer does not agree to the new terms and conditions, they are obligated to send a written notice of termination of the contract to the operator before the new terms and conditions are applied.

6. Security

6.1 Olybet Latvia SIA is established under the laws of the Republic of Latvia, fully licensed and regulated to offer the online gaming service (on the gaming environment address of www.olybet.lv).
6.2 We only allow access to the gaming environment through secure networks, using the encryption for username and password. To use the gaming environment, you must go through a secure login procedure.
6.3 You must not use the gaming environment for any commercial purpose, or on behalf of another person. You can use the gaming environment only for your private purposes. 
6.4 You must keep your username and password confidential and not disclose them to anyone else. You are responsible for all transactions made with your player's account and password. We assume that only you are using your correct username and password, and transactions made with your correct username and password are considered to be valid.
6.5 We are using the best measures currently available for encryption of username and password and other sensitive information, which will be forwarded to the client application and our servers, thus protecting both the players and us against manipulation attempts by a third party. 
6.6 You do not try to break into our gaming software environment or otherwise by-pass our security system. If we have a suspicion that you are trying to do the above activities or otherwise by-pass our security system software, we have the right to immediately terminate your access to the gaming environment and block your account. We reserve the right to inform the applicable authorities.

7. Payments

7.1 You agree that we are managing all the financial transactions of accounts. You hereby agree that OlyBet reserves the right to withhold any payments if there is reason to believe or suspects that you may be involved or have been involved in fraud, collusion, illegal or dishonest practices.
7.2 You agree that you are solely responsible for managing all computer equipment, telecommunications networks and Internet access services you need to use the gaming environment. We are not responsible for any damages caused by the Internet or other telecommunications service providers, which you have engaged in order to access the gaming environment or web page.
7.3 Each customer has to personally carry out all the operations related to player's account. All financial transactions related to player's account can be made only through a personal bank account, a credit card in your own name.
7.4 You acknowledge that our random number generator decides the outcomes of the games played in casino and poker software of OlyBet gaming environment and accept the outcomes of all such games. You agree that when there will be a rare divergence between the software and the game server, then the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in casino and poker game situations in the gaming environment.

7.5. Withdrawal is processed by OlyBet within 1-5 bank days.

8. Complaints

8.1 Appeals, for example, about payment errors or about unpaid winnings must be submitted to OlyBet in writing within 30 days from the time the problem was discovered or should have been detected.
8.2 The customer has always the chance to shut down their player's account by making the corresponding request. It is also possible to reopen the player's account only after 12 months by making the corresponding request. The opportunities for setting the gaming limits are described separately on the website www.olybet.lv in responsible gaming section.
8.3 If the customer detects an error in the OlyBet system regarding the checking the gaming limits, then they are obliged to immediately notify the operator. The operator shall in no event be responsible for the bets made by the customer after setting the gaming limits.

9. Limitations

9.1 If a user violates the present Agreement in part or in whole, OlyBet reserves the right to take the appropriate measures against such actions, according the breach, including the termination of the Agreement, blocking access to the service, freezing or confiscating the funds on the account, and going to court against such user.
9.2 Under no circumstances, including negligence, shall OlyBet be liable for any special, incidental, direct, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use (or misuse) of the Service even if OlyBet had prior knowledge of the possibility of such damages.
9.3 If there will be a disagreement about the bet or winning amount, then the decision by OlyBet is final and binding. OlyBet reserves the right to reasonably withhold any payout or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, OlyBet reserves the right to demand that you will provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
9.4 OlyBet is offering and advertising promotions, bonuses and other special offers. Each such offer will be subject to personal terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonuses and special offers, OlyBet reserves the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any payout or winning amount, if it is found that you abused the bonuses, promotions or personalized offers.
9.5 OlyBet retains the right to make the amendments related to game service, including, where appropriate, to improve the rules of the game, without prior notice to the customer. Information related to any changes will be published on the OlyBet's website.

10. Customer service

10.1 OlyBet's customers are able to communicate with customer service via live chat on OlyBet's website, both before and after logging in. The conversation held before logging in is unauthorized and informative. After logging in, the conversation is personalized and the customer service operator can take into account the player's wishes as their identified statement of intent.
10.2 OlyBet's customer service operator is not required to serve a customer, who communicates indecently, racist, threateningly. The operator has the right, without prior notice, to shut down the opportunity to use the chat window service for such customer.
10.3 OlyBet's customer service team asks to take into account that the communication offered through the chat window is a quick customer service tool, which is used to serve a number of clients simultaneously and in such communication there is a higher probability of error occurrence. Detailed inquiries are requested to send to an e-mail address: [email protected] .
This End User License Agreement has been translated from Latvian. The Latvian version of this agreement will be considered as the base if any disputes should arise.